Frequently Asked Questions
Welcome to the Honey Bunn Co. FAQ page! Here you’ll find answers to some of the most common questions about our products, orders, and policies. If you have any other questions, feel free to reach out to us directly, and we’ll be happy to assist you!
Product Information
Q: Are your products handmade?
A: Yes, all of our products are handcrafted in small batches to ensure the highest quality and freshness. We take pride in using natural ingredients to create body care products that nourish and pamper your skin.
Q: What skin types are your products suitable for?
A: Our products are formulated with gentle, natural ingredients that are suitable for all skin types, including sensitive skin. From our Whipped Body Butters to our Sugary Sweet Body Scrubs, each product is designed to provide deep hydration and care.
Q: How should I store my body care products?
A: To ensure the longevity and freshness of our products, store them in a cool, dry place away from direct sunlight. Avoid leaving products in hot or humid areas, as this can affect the texture and consistency.
Ordering & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-3 business days. Shipping times vary based on location, but most orders within the United States arrive within 3-7 business days after processing.
Q: Do you offer international shipping?
A: Currently, we ship within the United States. We hope to expand our shipping options in the future, so stay tuned for updates!
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s journey to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: Due to the nature of our products, we do not accept returns or exchanges for safety and hygiene reasons. However, if there is an issue with your order, please contact us, and we will do our best to resolve the situation.
Q: My product arrived damaged. What should I do?
A: We’re sorry to hear that! If your product arrives damaged, please contact us within 48 hours of receiving your order with a photo of the damaged item, and we will be happy to assist you.
Wholesale Inquiries
Q: Do you offer wholesale opportunities?
A: Yes, we offer wholesale opportunities for businesses looking to carry our products. Visit our Wholesale page for more information and to get started with a custom quote.
Q: Can I place a custom order for my business?
A: Absolutely! We are happy to work with our wholesale partners to create custom orders that fit your needs. Reach out through our wholesale inquiry form for more details.
Contact Us
Q: How can I get in touch with customer service?
A: You can reach us via email or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.